My resume is not uploading or loading: what do I check?

Common causes for upload failures and the fastest fixes before contacting support.

Most common causes

Upload failures usually come from one of three issues: the file is password-protected, the file exceeds the size limit, or the browser session has expired.

Password-protected PDF: remove protection before uploading.
File over 5 MB: re-export from your word processor at standard quality.
Expired session: refresh the page and log in again, then retry the upload.
Unstable connection: try on a different network or disable VPN temporarily.

Browser-specific checks

If the upload button does not respond, try a hard refresh (Cmd+Shift+R on Mac, Ctrl+Shift+R on Windows) or open TailorLabs in a private/incognito window.

Extensions that block scripts or network requests can interfere with uploads. Try disabling them temporarily.

Still stuck?

If none of the above helps, contact support with the file type, approximate file size, and the error message or behavior you are seeing. Screenshots are helpful.